Xerox ServicesBusiness Process Outsourcing

Business Process Outsourcing Services

A more connected world brings more challenges. For instance, conducting business on a global scale creates a need for more personal interactions. Big data demands more actionable insights. Open systems require more security.

Tackle these challenges with our business process outsourcing services that make a real difference to you and your customers. Structured around meaningful innovations, we help you adopt new ways of working. Free up your resources for new ideas, and position yourself for the future.

Increase overall satisfaction by optimizing the customer experience at every touch point.
Reduce the daily costs of finance and procurement, freeing you to address key global operational challenges.
Real-world solutions for your complex HR and business challenges.
Develop, support and reward your talent globally while reducing the cost of your workforce.
Improve your customer’s experience and your company’s bottom line by getting the right message to the right person at the right time. We’ll help streamline the process to produce and deliver multichannel communications.

Awards And Recognition

Customer Care – #1 ranking in U.S. Inbound Teleservices by Customer Interaction
Finance & Accounting – A leader in the Gartner Magic Quadrant for Finance and Accounting BPO, Worldwide, May 30, 2013

Our Credentials

  • 2.5 million contact center interactions handled daily in 160 customer care centers globally
  • $17 billion–or 60%–of the nation's child support payments processed annually
  • 11 million employees and retirees benefitting from our HR services
  • $421 billion in account payables and $198 billion in receivables processed
  • 37,000 global retail stores and restaurants supported
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Virgin America Case Study

We measurably improved agent efficiency, call load forecasting, contact quality and customer satisfaction.

View case study 

Michelin

We standardized F&A processes, drove continuous improvements and reduced costs.

See Michelin case study 

Hertz

We created a complete training program for everyone from new hires to new managers.

See Hertz case study 

Services at a Glance

Find fast facts about Xerox Services, the world’s leading enterprise for business process management, IT outsourcing and document management solutions.

View Services Overview (PDF, 297 KB)

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