Health and Human Services


Health and Human Services Solutions

Modernizing a human services program doesn’t have to be an all-or-nothing proposition. But it’s still no small task. We take a flexible, low-risk approach to help agencies transition to a client- centered model that:

  • Enhances the client eligibility experience
  • Increases caseworker productivity
  • Improves agency efficiency

Electronic Benefits Transfer

In theory, Electronic Benefits Transfer (EBT) sounds ideal. But in reality, you’re continually challenged by fraud and abuse, changing government regulations and reporting requirements, and new technologies and processes.

Let us help. We’re a market leader in electronic payment services, including EBT programs.

We can improve your customer service, using the industry’s only Web-based system specifically designed for EBT. The benefits for you:

  • Increased efficiency
  • Future adaptability
  • Unparalleled accuracy
  • A lower administrative burden
  Read more about Electronic Benefit Transfer (PDF, 623 KB)

Electronic Payment Card Services

Many government agencies have come to realize they can save money by disbursing benefits and payments via a debit card. Replacing paper checks with debit or electronic payment cards (EPC) can save $2 to $10 per payment. It’s no wonder, then, that EPC is one of today’s most exciting untapped areas of potential savings for government agencies.

Xerox can work with you to convert from printing and mailing paper checks to an EPC solution. You could save millions annually by:

  • Eliminating postage, printing and administrative costs
  • Avoiding potential loss or theft
  • Improving delivery time and overall service to your payees.

Plus, in most cases, your agency pays nothing for implementation and operation.

Read more about Electronic Payment Card Services (PDF, 998 KB)


WIC Services

Need to streamline a paper-based, cumbersome and costly Women, Infants and Children (WIC) program? Our technology and program experts have created the most advanced, efficient and secure online WIC EBT system available for state use.

Our feature-rich, browser-based WIC services application:

  • Provides online, real-time access to WIC information
  • Automates distribution of benefits
  • Streamlines your process
  • Gives your program recipients wider access to benefits
  • Eliminates inefficiencies and cost-intensive printing and distribution functions
  • Saves you time and money
  • Reduces errors and speeds settlement

Read Michigan WIC EBT case study 


Child Support Services Innovation

Take a quantum leap forward in processing efficiency throughout your child support services.

Read more about Child Support Services Innovation (PDF, 1.0 MB)

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Indiana’s Human Services

Simplifying the way casework gets done, so programs operate more effectively.

View Indiana case study