Higher Education


Student Financial Aid Outsourcing Services

Financial Aid Processing

The scope and caliber of a school’s student financial aid services are critical factors in enrollment, retention and compliance. Yet, budget constraints, staffing limitations and countless demands on resources make balancing optimum service and cost-efficiency a major challenge.

Xerox is here to help with financial aid processing. We’re the nation’s most experienced higher education services provider working with institutions for over 43 years. We support millions of students with turnkey student financial aid outsourcing services:

Financial Aid and Student Account Contact Center 

  • Inbound/outbound communications with students
  • Focus on student self-service and choice of communication mediums
  • Student advising and support through the entire financial aid process
  • Proactive outreach and campaigns to improve cycle times and start ratios
  • Default aversion and payment counseling

Student Financial Aid Processing Services 

  • Document and information collection
  • Verification and C-code resolution
  • Packaging, estimates, PJ and award disbursement
  • Reconciliation and reporting

Experience Matters

From handling outbound/inbound calls, emails and chats, to streamlining document collections and disbursement of funds, our financial aid processing services leverage the latest in technology and the best in customer care.

  • Proven technology and applied innovation to increase efficiency, cycle time and reduce overall costs
  • Improved student experience with high-touch services and consistent,  custom messages
  • Compliance adherence and oversight

View the Student Financial Aid Services brochure (PDF, 1.34 MB)
View the Direct Loan Reconciliation brochure (PDF, 1.28 MB)

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Financial aid processing and call center solutions spurred a 100-fold enrollment increase in 24 months.

See Midwestern University case study 

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Park University lowered costs and streamlined enrollment and financial aid by implementing state-of-the-art workflow systems that also reduce paper.

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Ideas and Innovation for Schools

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