Students who enroll don’t always start,
and students who start don’t always stay.
Our outreach programs raise those
all-important red flags so issues can be
identified and responded to before students
decide not to enroll next semester.
More on: Student Retention
Student Help Desk
Address students’ increasing
expectations for personalized service,
multimodal communications and convenient
access with our student help desk and
More on: Student Help Desk
Billing and Payment Services
Budget cuts. Staffing shortages.
Increased enrollment. Demand for new
technology and improved student payment
services. Sound familiar? These issues can
burden your staff.
More on: Billing and Payment
Default Management and Delinquency
Our analytics tools and one-on-one student
loan counseling services help struggling
borrowers get back into repayment in a way
that works with their lifestyle. These
programs help your school identify potential
risk and delinquency before it is a problem.
We then manage the cohort default rate and
increase student retention by virtually
extending your financial aid office even
after students leave school.
View the Default
Management brochure (PDF, 912 KB)
View the Default Aversion and Collection
brochure (PDF, 1.46 MB)
Student Career Services
For nationally accredited schools,
placing students into careers in their
fields of study can mean the difference
between maintaining versus losing
accreditation. For regionally accredited
schools, success after graduation creates
the goodwill that drives continuing
education and referrals.
More on: Student Career Services
Alumni Relations and Continuing
Developing and maintaining relationships
with alumni can increase their involvement
with your school, encourage continuing
education and identify friends and family
who can become your future satisfied
More on: Alumni Relations and Continuing
1098-T Tax Credit Reporting
Tax relief legislation has placed
burdensome administrative and reporting
requirements on institutions that were
already stressed by budget pressures and
More on: 1098-T Tax Credit Reporting