Xerox ServicesLearning Services
Overview

Learning Services

To stay relevant and competitive in today’s quickly changing business world, your employees must perform at the top of their game. We can deliver impactful, engaging, comprehensive learning services to your employees at the point and time of need. By aligning learning to your business objectives, you'll drive continuous improvement.

Learning Services Expertise

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877.414.2676

Investing in Employee Performance

By mastering skills instead of memorizing documents, claims processors became proficient in 1 month instead of 5.

Read case study 

Xerox Expands Learning Portfolio

New services acquired from Intrepid Learning can help improve your employees’ performance.

Read press release 

Outsourcing

Learning Outsourcing

We understand what industry leaders need from their employees. Our Learning Business Process Outsourcing is the largest and oldest in the industry. We know that your focus needs to be on how you compete today and tomorrow. Let us help you do that.

Our learning outsourcing services team can help you:

  • Analyze current effectiveness.
  • Improve and transform processes.
  • Enhance capabilities.

This multi-stage approach to learning outsourcing encourages clear decision-making, seamless transformation, rapid transition and increased business impact. These measurable results yield:

  • Improved efficiency by eliminating waste and redundancy.
  • A single point of accountability and responsibility for service delivery.
  • A broad range of experience in best-practice processes and technologies without specialized support staff.
  • Reduced headcount, which can be redirected to core or strategic areas of your business.
  • Enhanced thought leadership, market knowledge and insight into new processes and technologies.

Business and people have changed.

The last decade has changed the business environment dramatically. New competitors, new technologies and globalization trigger a host of new challenges.

Critical Outsourcing Questions

  • How much are you spending on learning?
  • Is it reaching the right places and the right people?
  • What is the return on your investment?
  • Is learning connected with your business needs?
  • Are you leveraging resources and spending?
  • Are you taking full advantage of technology?
  • How should you measure learning?
  • How do you compare with others?

Learning Outsourcing Resources

Outsourcing Services

Brochure (PDF, 915 KB)

An Argument for Outsourcing

White Paper (PDF, 3.5 MB)

Beyond the Transaction: Four Ways to Add Significant Value to Outsourcing Relationships

Article (PDF, 1.8 MB)

Mitigating Risk Through Strategic Outsourcing

White paper (PDF, 781 KB)

Share this page:
877.414.2676

Investing in Employee Performance

By mastering skills instead of memorizing documents, claims processors became proficient in 1 month instead of 5.

Read case study 

Xerox Expands Learning Portfolio

New services acquired from Intrepid Learning can help improve your employees’ performance.

Read press release 

Services

Training and Development Services

Learning is about changing or shaping behaviors. We know learning has taken place when learners demonstrate they’re able to apply new knowledge, skills or practices to real life situations. Xerox Learning Services helps clients leverage learning and breakthrough technology to kindle the kind of data synthesis, critical thinking, creative problem-solving and customer responsiveness you need if you want to thrive in business today.

Learning Strategy and Consulting

Make your organization effective and efficient for the long haul. More on: Learning Strategy and Consulting

Learning Design and Development

Make high quality learning and training content work for you. More on: Learning Design and Development

Learning Administration and Delivery

In today’s business climate, your training organization is under pressure. You’re trying to be strategic and effective, but you’re using yesterday’s tools, processes and staff size. More on: Learning Administration and Delivery

Vendor Management

You can’t just flip a switch and transfer responsibility of your learning company’s network to us overnight. But our implementation approach is both fast and comprehensive. More on: Vendor Management

Media Development

Focus on learner performance and recognize the value and impact of media within a learning solution. More on: Media Development

Language Services

Is your organization calling for more translation, in more languages and formats, delivered faster and more cost effectively? More on: Language Services

Share this page:
877.414.2676

Investing in Employee Performance

By mastering skills instead of memorizing documents, claims processors became proficient in 1 month instead of 5.

Read case study 

Xerox Expands Learning Portfolio

New services acquired from Intrepid Learning can help improve your employees’ performance.

Read press release 

Industries

Learning Industry Expertise

At Xerox Learning Services, you won’t find cookie cutters. Instead, we align learning to your priorities.

Through strong vertical learning industry experience and focus, our learning professionals get to know your industry intimately. We harness advances in technology and learner-centric instructional strategies to configure a learning program unique to your business priorities.

Above all, we listen. Tell us about your industry. We want to understand it as well as you, so that we can prescribe learning solutions that deliver bona fide business results.

Aviation Customer Service Training

The aviation industry is changing rapidly. Training your company’s customer service professionals is critical for staying ahead of change on all fronts. More on: Aviation Customer Service Training

Financial Technology Training Solutions

Perhaps no industry is more challenged by the big data revolution than finance. More on: Financial Technology Training Solutions

Insurance Training Programs

Natural disasters, an overhaul of health care, low interest rates – the insurance industry has perhaps never before been more challenged to shift its business model as it is in today’s economic environment. More on: Insurance Training Programs

Share this page:
877.414.2676

Investing in Employee Performance

By mastering skills instead of memorizing documents, claims processors became proficient in 1 month instead of 5.

Read case study 

Xerox Expands Learning Portfolio

New services acquired from Intrepid Learning can help improve your employees’ performance.

Read press release 

Library

Learning Services Resources

For more than a decade, we’ve dedicated ourselves to helping our clients answer one question: How can learning boost your productivity and drive revenue growth? We’ve learned a lot while helping clients find answers. We’ve compiled these learnings into several articles, case studies, white papers and other resources we hope will help you on your learning journey, too.

Case Studies

Brochures

Technology Product Roll-Out

(PDF, 301 KB)

Technology Adoption

(PDF, 179 KB)

Research

(PDF, 1.3 MB)

Outsourcing

(PDF, 915 KB)

Managed Learning Services

(PDF, 128 KB)

Learning Organization Optimization

(PDF, 132 KB)

Leadership and Management Training

(PDF, 131 KB)

Rapid Job Analysis

(PDF, 176 KB)

Informal Learning

(PDF, 2.3 MB)

Healthcare Insurance

(PDF, 1.6 MB)

Delivery Services

(PDF, 390 KB)

Enterprise Learning Performance Assessment (ELPA)

(PDF, 2.2 MB)

Consulting

(PDF, 2.1 MB)

Aerospace Training Development and Delivery

(PDF, 4.2 KB)

Articles

An Argument for Outsourcing

(PDF, 3.5 MB)

Beyond the Transaction: Four Ways to Add Significant Value to Outsourcing Relationships

(PDF, 1.8 MB)

The Healthcare Payer Revolution: Using Learning to Increase Human Performance and Drive Member Satisfaction

(PDF, 2.9 MB)

Playing Games for Fun and Profit

(PDF, 2.1 MB)

Transforming the Workplace: Critical Skills and Learning Methods for the Successful 21st Century Worker

(PDF, 4.8 MB)

What the Latest Brain Research Tells Us about Designing Learning that Sticks

(PDF, 2.8 MB)

White Papers

Achieving Customer Satisfaction with Learning

(PDF, 779 KB)

Driving Cost Out of the Learning Organization: Assessing the Enterprise Learning Function

(PDF, 935 KB)

Exploring the Paradigm Shift in Sales Performance, Technologies, and Learning

(PDF, 626 KB)

Frontline Management Training: The Lynchpin to Business Results

(PDF, 1.4 MB)

Get Lean. Get Aligned. Get Going.

(PDF, 991 KB)

Learning How to Sell Well in the 21st Century

(PDF, 814 KB)

Mobile Learning: The Time is Now

(PDF, 434 KB)

Transforming Training Execution: Reducing Cost and Improving Performance

(PDF, 882 KB)

Using Informal Learning to Help Channel Partners Prosper

(PDF, 601 KB)

Virtual Instructor-Led Training: Live Interaction Engages Learners

(PDF, 771 KB)

Share this page:
877.414.2676

Investing in Employee Performance

By mastering skills instead of memorizing documents, claims processors became proficient in 1 month instead of 5.

Read case study 

Xerox Expands Learning Portfolio

New services acquired from Intrepid Learning can help improve your employees’ performance.

Read press release